Premier - Important Technical Information

We have partnered with GeoTrust and VeriSign for processing orders and issuing SSL Certificates. The following technical information will explain the process involved. Please Contact Us if you require any additional information.

Firstly our system will collect all of the relevant order information and then send it to GeoTrust or VeriSign for immediate processing. The ordering procedure is shown below :

The Premier reseller will visit a special section of our web site or use the Client API and enter all of the relevant information related to the product being ordered. As the information is being entered it will be validated in real time.

Once all data has been collected it will be sent to GeoTrust or VeriSign for immediate processing. Several e-mails will be automatically generated and sent to the relevant contacts, as shown below :

1. The Administrative Contact will receive an Order Confirmation from Premier. This e-mail will be branded with the Premier reseller details.

2. The Approver E-Mail will be sent to the Approver E-Mail Contact.

3. The Fulfillment E-Mail will be sent to the Administrative Contact and Approver E-Mail Contact.

* The Approver E-Mail and Fulfillment E-Mail are "generic" and issued by our ssl-processing.com domain name. The e-mails will not contain any links back to our retail web site. If a customer replies to an e-mail that we send, we will forward that e-mail to the Premier account holder or bounce it back to the sender.

Once an order reaches Process 2 it must be completed within 7 days. If the order is not completed it may be cancelled resulting in funds being returned to the Premier account.

In the event an order is canceled by GeoTrust or VeriSign we will credit the Premier reseller account as soon as possible, this is a manual process.

On rare occasions an order may be queued due to the likelihood of fraud. The order will be manually reviewed by GeoTrust or VeriSign before issuance. An indication that the order is queued will be shown to the Administrative Contact and Approver E-Mail contact.

Our ssl-processing.com domain name is the core of our Premier operations. We never advertise on on the ssl-processing.com domain, ensuring the Premier reseller service is private label.